Grandzbet Casino Terms of Use
These Terms and Conditions explain the rules that govern your use of Grandzbet’s online casino and sportsbook. They set out the relationship between you and us, and describe account responsibilities, eligibility, promotions, payments and how we handle disputes. By registering or using our services you agree to follow these terms and any additional rules published for specific promotions or features.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, device or IP address. We may require identity and age verification before processing withdrawals or where we suspect unusual activity. You must notify us immediately of any unauthorised access or security breach. We reserve the right to suspend, restrict or close accounts that breach these terms, are linked to fraud or bonus abuse, or otherwise present a risk to the platform.
Eligibility requirements
To register you must be of legal gambling age in your jurisdiction, usually 18 or older where applicable. You must only play from locations where participation with Curaçao-licensed operators is permitted. It is your responsibility to ensure that you are allowed to use our services under local law. We may block registrations or access from restricted jurisdictions and will refuse service where required.
Acceptable platform use
Use of the platform must be lawful and in good faith. Prohibited conduct includes using automated tools or bots, collusion, creating multiple accounts, chargeback abuse, providing false information, or attempting to manipulate games or promotions. We may investigate suspected abuse and take action including withholding funds and closing accounts where necessary.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific promotional terms in addition to these general rules. Only one bonus is normally active at any time and bonuses may be withdrawn for abuse. Wagering requirements, game contribution rates, time limits and maximum bet restrictions apply and are set out in each promotion. Examples cited in third-party summaries note typical wagering levels such as 40x for standard offers and lower multipliers for VIP offers, but you should always check the promotion page for the precise terms that apply to your offer.
Deposits and withdrawals
Available payment methods vary by region and will be shown in the cashier. Minimum deposits for qualifying promotions are commonly $10. Deposits are generally processed instantly; withdrawal timing depends on the chosen method and verification status. E-wallets are often faster and card or bank transfers may take several business days. We may require verification documents before processing withdrawals. Operators or intermediaries may charge fees; any such charges are the responsibility of the user unless otherwise stated.
Dispute resolution
If you have a concern, contact our support team at [email protected] with full details and supporting documentation. We will investigate and respond. If we cannot reach an immediate resolution we will set out the steps we take to resolve the matter. Final decisions on account actions and bonus validity rest with us where supported by the facts and our terms.
Updates to terms and conditions
We may update these terms from time to time. Changes will be posted on this page and, where appropriate, communicated through your account or email. Continued use of the service after changes are posted constitutes acceptance of the amended terms. It is your responsibility to review the terms regularly.