Responsible Gambling

At Grandzbet we take responsible gambling seriously. We want players to enjoy casino and sports betting in a safe, controlled way, so we provide tools and guidance to help you manage play and protect your wellbeing. If you ever feel your betting is getting out of hand, we encourage you to take a break and reach out for support.

Player protection principles

We believe in clear, practical measures that put control in your hands. Our approach is based on prevention, early recognition of risk, and easy access to account controls. We support informed choices and expect players to gamble only within their means.

Tools to control your activity

We offer a range of account-level controls that can be adjusted to suit your needs. These are available through your account settings or by contacting our support team. If you need assistance setting limits, our support staff can help guide you through the options.

Deposit limits

You can set daily, weekly, or monthly deposit limits on your account to manage how much you add to play. Limits can be increased only after a waiting period to help prevent impulsive changes. Setting a lower limit is immediate and can help you stick to a budget.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. These limits are designed to keep play affordable and reduce the risk of chasing losses. If you reach a loss limit, further play will be restricted until the period resets or you lower your stake levels.

Time limits and breaks

Session time limits and reality checks are available to remind you how long you have been playing. You can also request a short account suspension - a temporary break - to pause all activity for a period you choose.

Self-exclusion

If you feel you need a longer break, self-exclusion blocks access to your account for the chosen timeframe. Self-exclusion requests can be made through your account or by contacting support. We will respect your decision and help complete the process without pressure.

Signs of problematic behaviour

Common indicators you might need to take action include chasing losses, borrowing to gamble, hiding activity, neglecting responsibilities, or experiencing sleep and mood changes tied to play. If you notice these signs in yourself or someone close to you, consider using account controls or seeking help.

Tips for maintaining control

Set clear deposit and loss limits before you play, stick to a routine, use session timers, avoid gambling while impaired, and keep a separate entertainment budget. Regularly review your account activity and use lower-risk betting options if you want to limit volatility.

Professional help and next steps

If you need further assistance, contact local health services or support organisations in your area for confidential advice. You can also reach out to our support team to discuss limits, self-exclusion, or account closure. We will help you apply any requested measures and point you toward appropriate resources.