Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach us via live chat for quick help, or email for detailed account or payments enquiries. We handle verification, deposits, withdrawals, and site navigation, and responses are prompt and practical. If you prefer phone support, our team can arrange a callback. Use the convenient channels below to get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account, verification, technical concerns) |
| General enquiries | [email protected] (promotions, billing, site questions) |
| Affiliate enquiries | [email protected] (partnerships, tracking, commissions) |
| Phone | +1 604 732 4821 (Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 (live chat available; email replies subject to volume) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use a clear subject line and include up-to-date contact details, account ID and any relevant attachments to avoid delays. This helps our support team review your case faster and respond with the right information.
Send us a message
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved faster, while more complex matters - such as KYC verification, payment investigations or technical issues - can take longer to investigate and may require coordination with third parties. We’ll keep you updated on progress.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the website and services. Every message is reviewed by our team and used to refine features, promotions and the overall user experience. Your input helps shape future updates and fixes, so please reach out, we read every submission and strive to act on practical improvements quickly.