Player Privacy Policy
This Privacy Policy explains how Grandzbet collects, uses, stores and protects the personal information you provide when using our online casino and sportsbook. We respect your privacy and set out below the types of data we process, how we use it, the choices you have and how we keep your information secure.
Types of data we collect
Personal data
When you register an account we collect personal details needed to open and manage your account, such as your name, date of birth, email address, phone number and payment details. We also collect identity documents where required to verify age, identity and payment method ownership.
Technical data
We collect technical information from your device and browser, including IP address, device type, operating system, browser version and connection data. This helps us provide a secure and usable service and detect suspicious activity.
Transactional data
We record account activity and transactional data such as deposits, withdrawals, bets, game activity, bonuses claimed and support interactions. This information is used to manage your account and to comply with applicable account and payment procedures.
How we use your information
We use your personal and transactional data to operate your account, process payments, handle withdrawals, provide customer support, detect and prevent fraud, and comply with legal and regulatory requirements. Technical data helps us maintain and improve site performance and security. We may also use aggregated, non-identifying data for analytics and product improvements.
Data protection practices
We use a combination of administrative, technical and physical safeguards to protect your information. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. While we strive to protect data, no online system is entirely risk free, and we recommend that you keep your account credentials secure.
Cookies and tracking technologies
We use cookies and similar tracking technologies to deliver and personalise the site, remember your preferences and measure site usage. Some cookies are essential for account security and functionality, while others support analytics and marketing. You can manage cookie preferences using your browser settings or the controls we provide on the site.
Information sharing and third parties
We may share information with third-party service providers who support our operations, including payment processors, identity verification services, fraud prevention providers and analytics platforms. These parties are granted access only to the data necessary to perform their services and are required to handle data securely. We do not sell your personal data.
User rights
You have rights over your personal information, such as the right to access, correct or request deletion of your data where applicable. You may also object to or restrict certain processing activities. To exercise these rights, contact our support team through the account support options on the site.
Access, correction and deletion
If you need to review, update or remove information from your account, sign in and use the available account settings or contact support. We may be required to retain certain records for legal or compliance reasons even after account closure.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to account holders. Please review this page periodically for the latest information.